🚀 Current Project: USPS – National Customer Support Center

Client: United States Postal Service (USPS)
Role: Subcontractor
Location: National Customer Support Center (NCSC)
Duration: Ongoing

📌 Overview

Skynight Solutions is proud to support the United States Postal Service (USPS) as a key subcontractor at their National Customer Support Center. Our team provides advanced technical and analytical services across multiple operational departments, contributing to innovation and efficiency on a national scale.

🗺️ Geospatial Intelligence & Routing Optimization

We support USPS’s Geographic Information Systems (GIS) and Dynamic Routing Solutions(DRT) team by delivering geospatial analytical solutions that inform route planning and delivery strategies. Our work includes:

  • Dynamic routing tools for Amazon and UPS package delivery

  • Semi-automated and fully automated carrier route generation

  • AI/ML-based decision engines for optimizing delivery operations

  • Customizable routing models based on user-defined parameters

📲 Delivery Management System (DMS) Support

We help maintain and enhance the internal Delivery Management System (DMS) — a mobile and web-based application used daily by USPS supervisors nationwide.

Features supported include:

  • Real-time management of mail and parcel delivery

  • Pickup scheduling for carriers

  • Daily supervisor workflows and operational oversight

📊 Executive-Level Analytics & Reporting

To support USPS leadership in strategic planning, we design and deliver data-driven analytical reports that:

  • Identify inefficiencies and recommend time-saving solutions

  • Model operational changes to reduce budgetary waste

  • Support decision-making for national delivery initiatives

✅ Impact: Our solutions have directly contributed to millions in annual cost savings for USPS by streamlining processes and enabling smarter, data-informed decisions.

💻 Technologies & Skills Used

  • GIS & Spatial Analytics

  • Machine Learning & AI for route optimization

  • Python, SQL, Java

  • AWS Cloud Services

  • Oracle Database

  • Apache Kafka

  • IBM MQ

  • UNIX/Linux System Administration

  • Enterprise Reporting & Data Visualization

  • Mobile & Web Platform Support

  • Project Coordination & Federal Documentation Compliance

🤝 Interested in Working With Us?

We bring enterprise-grade solutions to federal and commercial clients.
Contact Us to learn how Skynight Solutions can support your next high-impact project.